Putting owners first is
literally in our name
It’s no big secret who gets put first at Owners First Body Corporate. We’re busy changing perceptions of the body corporate industry by making people our priority, through better service, greater accessibility, and a forward- thinking approach—and that’s just for starters.
We’re refreshingly courteous, professional and quick to respond to any questions or concerns you may have, without the jargon. We’ll arrange all maintenance, quotes, and review contracts and service providers annually. Better yet, we carry out quarterly inspections of all properties. We’re your go-to problem solver, always available, never invisible.
In short, if we say it, we do it. That’s why we created the Owners First Customer Service Charter; it’s our promise to owners throughout Victoria that it’s all about you, protecting your property while maximising its value.
For body corporate service that’s less about corporate and more about people, give Owners First a call. We look forward to helping out.
We say it,
we do it.
We strongly believe in following through with our promises. If we say it, we do it. No excuses! The benchmark for customer service starts with us.
For a long time body corporate managers have held themselves in high regard. It is our turn to hold our owners in high regard and, at Owners First, this is what we do.
Everything a body
corporate should be.
We work for you, our owners. Gone are the days when your manager told you what you want. We are here to aid you in making your decisions and managing what you want.
Above and beyond to ensure the needs of owners were met...
Having owned my property for over 6 years I have over this time had to deal with a number Body Corporate Managers and Andrew by far has been the most easiest to work with in my role at Secretary of an Owners Corporation.
Andrew went above and beyond to ensure the needs of owners were met, the building was kept in good condition and work was completed to a high standard. I never felt the need to have to follow up matters with Andrew, query him on things and so on as he was completely component in his role and takes pride in what he does.
Always one step ahead...
We find Andrew to be an organized, co-operative and efficient operator. It is always a pleasure to deal with Andrew under all circumstances. He possesses excellent communication skills and has a rapport with all the staff at Rosehill Plumbing. Andrew is always one step ahead and pro-active in every task he undertakes.
Completely turned around a bad situation...
During Andrew’s time at the Pentridge estate, the Committee started to see some real progress and improvement with a number of issues at hand which included billing and ongoing costs. Completely turned around a bad situation and poor experience into a positive and collaborative one. Worked closely with the Committee and provided guidance and a service expected of a person in this position.
The ability to maintain effective, harmonious communication...
I myself deal with Owners Corporations on a daily basis. I know Andrew to be the utmost professional in his field, who has the ability to maintain effective, harmonious communication between all parties. Andrew is a proactive Owners Corporation Manager with a vast understanding of all aspects of Owner Corporations.
No issue was too daunting
…Andrew took over management of the complex and we noticed an excellent improvement in communication, knowledge and action.
Communication, (at least twice a week), enabled us to make decisions based on sound practical knowledge. But what was most impressive was Andrew’s willingness to listen to our suggestions and to source out alternative solutions. It seemed that no issue was too daunting and during his time with Ace he rectified many ongoing issues/concerns, some small e.g. hand rails, bike racks, to the larger concerns of massive water damage and external rendering of a major section of the complex.
Andrew’s knowledge, work ethic and excellent communication skills are all valuable assets when selecting a Body Corporate to manage any complex. I have no hesitation in recommending him.
From the Owners Hub
Many owners query what their Owners Corporation insurance covers? Find out below a brief description of Residential Strata Insurance and some of the items...
Published December 5, 2016
The New South Wales government legislated the first version of strata title, the Conveyancing (Strata Titles) Act, 1961 which came into force on 1 July...
Published November 23, 2016
Changing your Owners Corporation (OC) Manager can be a simple or complex task which is dependent on the current circumstances. Find out what’s involved...
Published November 23, 2016